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I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on May 29, 202630How do I use the custom formula feature?
values in real timeHow does the custom formula feature help me?Published on Mar 5, 2025Updated on May 29, 20264How do I buy crypto and earn rewards?
If there aren't enough days left before February 16, 2026, to complete all five purchases, then you'll not be eligible for the additional $45 in BTC reward.What are the important rules for me to remember? Wait 10 minutes: to prevent abuse, your buy won't count if you sell or convert that same crypto within 10 minutes of buying it. One buy per day: only your first eligible buy each day counts toward your 5-day streak.Published on Dec 29, 2025Updated on May 29, 20263My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Note: this function is not available in certain regions.I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on May 29, 20269Pay wallet auto top-up FAQ
You can also enter the page through the low balance alert on the Pay page as well Auto top-up on the Balance details page of Pay Low balance alert banner on Pay page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Auto top-up page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Details of your auto top-up on the confirmation page Once all good, proceedPublished on May 14, 2026Updated on Jun 5, 20264How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help mePublished on Mar 5, 2025Updated on May 29, 20266How do I set up indicators on the chart?
Setting up these indicators on our charts is a straightforward process. Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on Nov 30, 2024Updated on May 29, 202615What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on May 29, 202665How do I fix common issues with DEX trading wallet passkeys?
Once reset, you'll receive an email link to set up a new passkey for your DEX trading wallet. The old one will automatically become invalid. Make sure your registered email is active and able to receive emails.5. Can I use my passkey on multiple devices? If syncing doesn't work, you'll need to scan a QR code with your old device to authorize, or recover your passkey via email.6. What should I do if a security check blocks me during wallet release? The system will show the type of risk detected.Published on Nov 4, 2025Updated on May 29, 20261A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. However, we only collect your estimate for reference purposes. You can always deposit more than the estimated amount.12. How do I check my identity verification information?Published on Oct 9, 2025Updated on May 29, 20265What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
By doubling your position size after each losing trade, you may recover your losses if the market eventually moves in your favor.How can Futures DCA bot help me? Futures DCA is a trading bot that enables traders to automate this strategy in futures trading. The bot works by setting up a series of orders with increasing position sizes. When a position is closed at a loss, the bot will automatically place a new order with a larger position size.Published on Apr 3, 2024Updated on May 29, 202681How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on Jan 23, 2025Updated on May 29, 202650How do I level up my trades with Mizar?
They can also set up rules such as taking profit, trailing, or more and manage their bots from external platforms such as TradingView. Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way.Published on Mar 28, 2024Updated on May 29, 20265How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on May 29, 2026209How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on Apr 7, 2024Updated on May 29, 202676