You can check your order details to see how long it'll take for your crypto to land back in your portfolio.

Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period.

Note: Use a combination of numbers, letters, symbols, and lower and upper case. Never share your password with anyone, including people claiming to work for us. To start your trading journey on our platform, you can start verifying your account. Learn how you can do it here. Once you have verified your account, you can now access your account dashboard. To get started, you can make a deposit; if you already own crypto, you can deposit from another platform or wallet to your account.

You may also solve your uncredited deposit issue via our self-service menu on the app, which you can navigate by selecting Menu (⋮⋮⋮) > Get help option under the More section at the User Center page > select Find missing deposit under the Quick tools section. Find missing deposit on the Get help page If none of the above applies to you, please contact our customer support by clicking the button below:

In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5.

Check regularly: Our support team may request additional information to complete your case. Reach out to our OKX Assistant: If you're unsure on how to create your ticket, contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.How do I view my past chat history with OKX Assistant? On the App: 1. Tap Menu > Get help 2. Scroll down and tap Chat with us 3.

Learn more on how to get started below.Get started You can download the OKX app or web version here. Download options are available for Windows and macOS.

In addition, we assume that the limit order gets filled at 97900. Example of multiple buy orders filled: Initial buy at 100,000 USDT, with safety orders filled at 97,900 USDT, building a BTC position in the bot order book Time Description t=2 Price drops to 97900 resulting in the 2 safety orders getting filled. Both take profit and stop loss are re calculated. The average BTC price is now 98729 USDT. After a while, the market jumps to 105000. The take profit will get filled.

This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.

In such cases, you should further verify the email's authenticity. Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link.

Here's how you can check if your asset balance is included as a zk-STARK Merkle leaf: Log in to your OKX account, go to Assets and select PoR reports Select Details to view your audit data Get the data you need for manual verification by selecting Copy data After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json."

Traders must understand how they could be targeted to protect their crypto holdings and ensure a safe, seamless P2P trade. To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?

This typically occurs in rare cases, such as when the trading pair you've selected gets delisted. Whenever a pair is delisted, an announcement is posted on the website, and you'll be notified. To start, check if your trading pair was delisted. Another situation where your bot might stop is if you've copied a bot from a lead trader, and the lead trader’s bot has been stopped. If the pair is not delisted or your bot is not a copy bot, please contact Customer Support with your bot ID.4.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.

For example, someone on Instagram gets a message from a stranger. The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea. However, later on, the person changes the rules. They tell the user they have to pay more money to take out their earnings.