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A beginner's guide to identity verification
At present, we accept two types of official identification to verify your identity: a driver's license, a state-issued ID card and passport. Note: we do not accept temporary or paper-based IDs, including temporary driver’s licenses or temporary state-issued ID cards.5. I no longer live at the residential address on my document ID. Can I still verify my identity? Yes, you can change the address currently associated with your account to a new address.Published on Oct 9, 2025Updated on Dec 30, 20255How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 20253How do I protect my account from Trojan horse takeovers?
Fake System or Driver Updates Pop-ups mimicking system update prompts or driver installations (e.g., GPU drivers) may mislead users into installing malware disguised as legitimate software.What are the warning signs of a Trojan infection or account takeover?If your device is infected by a Trojan horse, you may notice: Slower performance, system crashes, or unexpected popups. Unknown apps or programs installed. High network activity even when idle.Published on May 30, 2025Updated on Feb 5, 202614How do I verify my identity with ID and selfie photos?
Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your state ID, passport and driver's license. The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy.Published on Sep 4, 2024Updated on Mar 10, 202650How do I get my individual account verified?
Residential address ID documents We accept valid state-issued IDs, driver's licenses and passport.Published on Aug 7, 2024Updated on Dec 19, 202537What's KYC: What to expect and why it matters?
., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2. Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Jun 24, 2025Updated on Apr 6, 202663
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