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Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will...Published on Sep 25, 2023Updated on Aug 28, 202513How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 4, 2026323What are Source of Funds (SoF) and Source of Wealth (SoW)?
(as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction History Provide screenshots or exported files of borrowed/supplied transactionsPublished on Dec 24, 2024Updated on May 26, 2026835How do I unlock my deposit when the Travel Rule additional verification is required?
Select your deposit source to verify and unlock your deposit You can unlock your deposit depending on where it originated: Select where your deposit is from to verify the deposit3. a) Select Exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox Fill in all the necessaryPublished on Aug 23, 2024Updated on Dec 4, 20255What is sub-account?
If you've created your sub-accounts, and would like to know more about how to transfer/deposit with your sub-accounts, you are welcome to visit here.Published on Aug 22, 2023Updated on May 22, 20261,854Accounting methods and cost basis
(Default Method) LIFO (Last In, First Out): The most recently purchased assets are sold first. HIFO (Highest In, First Out): The most expensive assets you buy are sold first.How do I change my accounting identification method? Navigate to Your tax summary > Settings to select your preferred method. Please note that changes only apply to future transactions. An example of what your tax summary looks likePublished on Nov 4, 2025Updated on Feb 13, 2026How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 20253How do I buy crypto with ACH?
the name on your OKX account matches the name on your linked bank account for a smooth transaction.Published on Apr 25, 2025Updated on Dec 31, 2025How do I transfer/deposit crypto with my sub-accounts?
Find the standard sub-account that you would like to enable for deposits, select Action, and toggle Deposit on. Once the deposit function is enabled, you can switch to the standard sub-accounts to make deposits as usual. If you would like to know more about how to make a deposit on our platform, you can view the information here. After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information.Published on Jan 14, 2025Updated on Apr 3, 2026How do I manage my tax account and documents?
To update your SSN, TIN, or legal name: Navigate to the Tax Center Select Update Profile or Contact OKX Help You will be connected with our support team to complete the update You can check with us to update your SSN or Taxpayer IDPublished on Nov 4, 2025Updated on Feb 13, 2026How do I withdraw USD with Bank transfer (ACH)?
Select withdraw to initiate your USD withdrawal with the Bank transfer (ACH) Note: Make sure the name on your OKX account matches the name on your bank account for a smooth withdrawal transaction. We'll notify you when the withdrawal amount is sent from OKX. It usually takes up to 3 business days for your bank to receive the funds, but the actual timing may depend on your bank.Why can't I withdraw all of my funds via ACH bank transfer?Published on Feb 4, 2025Updated on Feb 18, 202612Address type upgrade FAQ
If you'd like to reduce the risk of sending to the wrong address, choose a more specific scope. What do the "Network tag" and "Token tag" on an address mean? These tags show the applicable scope of a saved address. The network tag displays which network(s) the address covers — for example, All EVM networks or a specific network name. The token tag only appears when the address was saved for a single token (e.g., USDT).Published on Aug 26, 2025Updated on May 22, 2026859Travel Rule FAQ
If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do? You can verify whether the information provided by the sender before depositing matches your identity verification details on OKX. Occasionally, errors occur due to incorrect name entries, resulting in verification issues.Published on Jul 20, 2023Updated on Feb 5, 2026808How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?Published on Aug 21, 2023Updated on Mar 3, 202612,226What are sanctions?
Having additional information helps us verify your identity compared to someone else with the same or similar personal details, such as the same first and last name or country of origin.What happens with the information? The information provided is kept confidential, reviewed only by designated individuals within the Compliance team who are responsible for customer onboarding.Published on Sep 1, 2024Updated on Nov 17, 20253