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How do I download my account statements?
Select Download to download the statementI want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specificPublished on Nov 6, 2024Updated on Jun 5, 20262World Cup VIP Exclusive Gift Set FAQ
As long as the name and address are accurate, delivery will proceed normally.Can I use an overseas delivery address? Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery? The most suitable provider will be automatically assigned based on your region. Selecting a specific courier is not supported.Published on Dec 19, 2025Updated on Jun 4, 2026321How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on May 29, 202618How do I protect my account from Trojan horse takeovers?
Phishing Emails and Attachments Emails disguised as bills, delivery notices, or company updates may contain dangerous links or attachments designed to deploy malware. Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device.Published on May 30, 2025Updated on May 29, 202614How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Jun 2, 202654General X Drops Campaign Terms and Conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Feb 12, 2026Updated on May 29, 20263.1M+ $SENT X Drops campaign terms and conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Feb 4, 2026Updated on May 29, 20268M $SPACE Drops Campaign Terms and Conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Jan 27, 2026Updated on May 29, 2026500k $BREV campaign terms and conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Jan 8, 2026Updated on May 29, 20261.25M $FOGO X Drops Campaign terms and conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Jan 8, 2026Updated on May 29, 2026450k XPL - X Drops Campaign Terms and Conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Dec 16, 2025Updated on May 29, 20261.5M $NIGHT X Drops campaign terms and conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Dec 11, 2025Updated on May 29, 20261M SEI X-Drops Campaign - Terms and Conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Dec 4, 2025Updated on Dec 11, 2025How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on Aug 29, 2023Updated on May 29, 202616,475ALL-IN Campaign terms and conditions
Please contact the customer service team if you have any questions. OKX is not responsible for technical, graphic, typographical or editorial errors or omissions. For more information, please visit www.okx.com © 2025 OKX. Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.Published on Aug 18, 2025Updated on May 29, 20261