Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.

You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above. Long press on homescreen > Select Edit > Add Widget Search OKX Select the preferred widget type and select Add Widget OKX widget is ready to be added at the Add Widget button Drag and drop the widget to the desired position, then select DoneHow do I add lock screen widget?

Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.

/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone number

Enter the verification code to continue your account registration Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.

I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill in

If you've lost access to any of your 2FA methods, you can follow the steps below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone

Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.

Yes, just enter their phone number or email address. If you've imported your contacts, simply search for the recipient’s name, phone number and email address. If the recipient doesn't have an OKX Account, they will need to create one in order to receive the payment.7. Do I need an OKX account to use Pay? Yes, you'll need to have a registered OKX account and complete identity verification and create a Pay account to send and receive payments with Pay.8. I sent a payment to the wrong person.

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX. Don’t download apps, extensions, or wallets from unknown or unofficial sources. As scammers adopt more sophisticated methods, staying alert and informed is your best line of defense. Even experienced users can be caught off guard if they're not careful.

Block confirmation complete, please contact the other platform: Once the blockchain miners confirm the transaction and it reaches the required number of confirmations for that token, if the block has been confirmed but the assets still do not appear on the other platform, please contact their customer support for confirmation. You can provide them with your account information (email or phone), the deposited token, and the transaction ID to assist in their inquiry.

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number. You can refer to the How do I verify OKX accounts section to learn more about how to verify the phone number.Email Copy the email address from the email you received.