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Address type upgrade FAQ
Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network. Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).Published on Aug 26, 2025Updated on Jun 5, 2026859How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on Jun 2, 202630How do I secure my account after detecting unusual activity?
If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.Published on Mar 21, 2025Updated on May 29, 202634How do I verify OKX's ownership and balance of the wallet address?
address is displayed based on the returned result The balance of a single address is displayed based on the returned result 3.Published on Sep 26, 2023Updated on May 29, 20261,004How do I use Merchant Coupon Code?
No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon. A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No. Once a coupon expires, it cannot be reissued or extended. Enjoy your reward and happy redeeming!Published on May 19, 2025Updated on May 29, 202621How do I turn on and sync multiple charts on a screen?
Order and position lines are also displayed only in the single-chart layout. Note: the multiple-chart sync feature is available on the web version only.Published on Aug 9, 2024Updated on May 29, 202633How do I trade with OKX on TradingView?
To learn more on other related topics to trade with TradingView, refer below: Introduction to margin-free mode: visit here Single-currency margin: cross margin trading: visit here Introduction to the isolated mode of Single/Multi-currency/Portfolio margin: visit herePublished on Jul 29, 2025Updated on Jun 4, 202666How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on Oct 17, 2024Updated on Jan 1, 2026454How do I use the custom formula feature?
With custom formulas, users can: Merge multiple charts: Create custom formulas involving various cryptocurrencies and seamlessly combine them into a single, comprehensive chart. Customize your insights: Leverage arithmetic operations like addition (+), subtraction (-), multiplication (\*), and division (/) to generate tailored insights and uncover unique trends. Analyze performance: Assess a token's strength by directly comparing its performance with others.Published on Mar 5, 2025Updated on May 29, 20264US Referral Bonus Terms and Conditions
Select customers who refer a new customer ("Referral") to the OKX platform can receive the Referral Bonus once the Referral trades the required amount (as specified on the referral page) in a single transaction within the designated time period.Published on May 16, 2025Updated on May 29, 20262Pay wallet auto top-up FAQ
Currently, only a single account is supported at the moment.In what order does the system deduct funds? The system processes each configured asset in the order you have set. Once a given asset is fully exhausted, it moves to the next asset in your priority sequence.Will the system retry automatically if a top-up fails? No. The system makes a single attempt per trigger event. If the attempt fails, you'll be notified and will need to either top up manually or review and adjust your rule settings.Published on May 14, 2026Updated on Jun 5, 20264Trading Signal Bot FAQs
A single message is sufficient for the bot to intelligently execute the reversal directly. Here's an illustrative example: Suppose you have a long position, and you want to execute a reversal to a short position. You can send a single alert message indicating the desired direction and size of the new position, and the bot will seamlessly handle the reversal for you.Published on Oct 9, 2023Updated on May 29, 2026137What's OKX Convert?
What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.Published on Sep 27, 2023Updated on May 29, 20262,163How do I identify OKX official accounts?
Username contains at least a numeric character. The user shared a fake admin profile that doesn't match the one in the official channel group. The user shared verified official group or admin proof, but the account info is not verified. The user requested any fees or payment, including listing fee or refundable security deposit via any social media platform.What should I do if I identify a fake admin?Published on Aug 11, 2023Updated on May 29, 20265,385What's OKX Convert?
What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.Published on Apr 1, 2026Updated on May 29, 2026