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Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on Jan 29, 2025Updated on May 29, 202649How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on May 29, 20261,004How do I determine my company type and understand which documents I need to prepare?
Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 2026148Travel Rule FAQ
You're required to connect your private wallet with OKX and conduct a signing to attest that you own the address.3. Why is my private wallet verification unsuccessful under the Travel Rule? Please ensure that the withdrawing address matches the address you are conducting the signature with. If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead.Published on Jul 20, 2023Updated on May 29, 2026815What attestation do we need to agree to when verifying as an institutional customer?
Applicant has conducted, and will conduct at all times hereafter, reasonable due diligence with respect to its activities and operations sufficient to support any Application Documentation provided by Applicant and the statements made herein.Published on Feb 5, 2024Updated on May 29, 2026132What can help prevent P2P crypto scams and protect my assets?
The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal. Don't rush into approving P2P transactions.Published on Sep 2, 2023Updated on May 29, 20261,466Why is my deposit/withdrawal suspended?
Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry. As such, we will regularly conduct thorough audits on project teams, operations, token transactions, and technology. Any tokens/crypto that fail to meet our standards will be delisted, and deposits will be disabled. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,049Why did I receive an OKX account closure email notification? What should I do?
Once the notification is sent, we'll give you a login grace period (the exact timeframe will be specified in the closure notification) during which you can log in to your account and complete the following: Withdraw your remaining funds: Use the on-chain withdrawal feature to transfer assets in your account to another wallet address or exchange account.Published on Apr 30, 2026Updated on May 29, 20261How do I set up wallet release for my DEX trading wallet?
Press Command + Shift + . (period) to show hidden files. Update the .env file in Wallet-Release-main folder: Enter your wallet's private key and the DEX trading wallet (AA) address. If you're using OKX Wallet, follow this guide to view your wallet's private key. For the Solana chain, make sure to copy the control address (there are two DEX trading addresses). The Solana private key must be provided in base58 format.Published on Sep 24, 2025Updated on Nov 17, 20251What onboarding information is required for a privately owned company?
If you have any questions, please contact our customer support.Published on Oct 13, 2023Updated on May 29, 2026286X Drops Club Terms and Conditions
X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or trading account(s), where applicable.Published on Dec 4, 2025Updated on May 29, 2026How do I safeguard my Web3 wallet from fraudsters?
Understand the project background: ensure you have a clear understanding of the project background and contact official customer support for confirmation if encountering unfamiliar activities. Adopt safer Web3 practices: avoid unfamiliar links and refrain from authorizing Web3 wallets to unknown third-party applications. Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites.Published on Dec 13, 2023Updated on May 29, 20261,037X Drops Club United States
X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or trading account(s), where applicable.Published on Dec 5, 2025Updated on May 29, 2026Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on May 29, 202630Outcomes FAQ
Please complete trading operations before the market settlement result is confirmed.How are fees charged? No fees are charged for trading on Outcomes using points.Does Outcomes support API trading? Yes. Outcomes provides a full OpenAPI for market makers and advanced users, supporting batch order placement and other operations.SettlementWhen will my returns be credited after settlement?Published on May 20, 2026Updated on Jun 5, 2026330