You approve actions (like sending a transaction) with your device biometric or PIN; your biometric data never leaves the device.How do I create passkey wallet for CeDeFi trading?

If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted? Once your account is restricted, you may still be able to: Log in to OKX View balances and transaction history Close open positions Submit any required documents or information Note: restrictions may vary depending on the specific scenario.

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

You will be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly. If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while trying to complete a transaction. Where do I get this code from?

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

After the funds leave OKX, it generally takes 1-3 business days to arrive at the receiving bank. Actual timing varies depending on your bank's processing time.

could still pose challengesHow do I use the hardware security key?

You can check the minimum withdrawal amount for each crypto on this page.How do I close positions and cancel open orders? For detailed instructions, see Why is my account restricted and what should I do?.FAQCan I appeal or restore my account? Unfortunately, account closure decisions are final and are made after a comprehensive platform review. We're unable to accept any appeal requests.Why did I receive an account closure notification?

Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details. To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with...

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

The minimum deposit amount is set to ensure the financial efficiency and effectiveness of each transaction, avoiding management costs and fee wastage from small deposits. Transaction efficiency: The platform sets a minimum deposit amount to ensure that each deposit has a certain financial value, preventing increased management costs due to small deposits. On-chain deposit logic: Our platform is a...

Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

You can only deposit the rewards into our account once it is deposited into your wallet, as we don't support blockchain reward deposits.Combined deposits When you want to do a deposit, make sure you submit only one deposit request each time. If you submit multiple requests into a single deposit transaction, you'll not receive your deposit.

The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > SentHow do I check my withdrawal status? You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred. On the App: 1. Select Assets > Withdraw > Withdraw crypto 2.