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Update on deposit addresses
To bring you a better experience, we’ll be updating deposit addresses for users starting from March 27, 2025. The completion time may vary, but once the update is finished, you can find your new address in your deposit details, along with an 'Address Replacement' reminder. While we recommend using the new addresses after the update, deposits to your old address will still work for now, and your transactions won’t be impacted.Published on 19 Mar 2025Updated on 9 Feb 2026AnnouncementsAddress type upgrade FAQ
Address book updates We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected. What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses.Published on 26 Aug 2025Updated on 22 May 2026FAQ859Dedicated email address for P2P users
To continue providing the best P2P trading experience, we're thrilled to introduce our new and enhanced communication channel - p2p@okx.com Starting from June 16, 2023, all P2P users can direct their feedback, inquiries, and requests regarding their trades to this dedicated email address. This streamlined approach provides a heightened level of privacy and protection for your communications with us, while enhancing our responsiveness.Published on 16 Jun 2023Updated on 18 Nov 2025AnnouncementsWhat should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on 15 Oct 2024Updated on 12 Feb 2026FAQ242How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions.Published on 20 Aug 2024Updated on 19 May 2026FAQ226OKX introduces 30-day verification for withdrawal address book
Starting from 7:00 am UTC on July 4, 2024, all existing verified addresses in the OKX withdrawal address book will be placed on a 30-day expiry period. Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses. How to verify addresses for 30 days?Published on 4 Jul 2024Updated on 17 Nov 2025AnnouncementsHow do I submit my proof of address (POA)?
residential address.Published on 5 Sept 2023Updated on 28 Apr 2026FAQ859How do I verify OKX's ownership and balance of the wallet address?
Check if the "From address" and "Recipient address" match the addresses in the ETH staking file. The "From address" and "Recipient address" are signed by OKX confirming ownership, and can be verified using the instructions from above From address Recipient addressHow do I verify the balance of OKX wallet reserves address?Published on 26 Sept 2023Updated on 26 Jan 2026FAQ1,003How do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on 22 Aug 2023Updated on 22 May 2026FAQ69,820How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on 22 Aug 2023Updated on 15 May 2026FAQ393How do I migrate my email address or phone number to another account? (app)
You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?For email address migration Open the OKX app, go to User Center, and select Profile Select User Center at the top left corner Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields.Published on 22 Aug 2023Updated on 17 Apr 2026FAQ594X Layer FAQ
How do I use the X Layer address?Published on 29 Jan 2026Updated on 11 Feb 2026FAQ10How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on 14 Aug 2023Updated on 5 May 2026FAQ419How do I enable allowlist? (app)
You can either enable the Allowlist only or enable the New address withdrawal lock at the same time Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 4. You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 5. Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6.Published on 14 Aug 2023Updated on 17 Apr 2026FAQ1,934How do I analyze the DEX label?
Address label description Address label Label name Definition KOL Wallet address of Key Opinion Leader DEV The creator of the token and the wallet address associated with the token creator Fresh Newly created wallet Sniper The wallet address traded the token within the first few blocks after the token release Suspicious Wallet addresses with suspected insider trading and other suspicious activities on the chain Whale Wallet addresses holding 100,000 or more XX tokens Top Rank Top ten wallet addressesPublished on 28 Jan 2025Updated on 3 Dec 2025FAQ54