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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 23, 202652How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 202545How do I check the status of my returned withdrawal?
Head to the website and select the chatbot button situated at the bottom end of the page. Continue the conversation within the chatbot system in any language that you prefer. Start the conversation via the chatbot system on the main page of the OKX website You'll be prompted to select the common topic, choose Withdrawal as your topic. Select Withdrawal as the topic for chatbot to react to You'll see a list of frequently encountered withdrawal topics.Published on Oct 30, 2023Updated on Feb 9, 2026293How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Published on Sep 11, 2024Updated on Sep 12, 202531Unseen City Shirts - The Roses and The Bees - NFT FAQ
Digital collectibles exist online, they are not a physical object. They are stored on the internet, usually in a digital wallet for safety and security. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
Digital collectibles exist online, they're not a physical object. They're stored on the internet, usually in a digital wallet for safety and security.4. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6.Published on Apr 25, 2024Updated on Dec 4, 20252How do I sell crypto on OKX P2P trading?
On the web Open OKX website and select Buy crypto > P2P trading > select P2P or P2P Express.Published on Aug 22, 2023Updated on May 15, 20267,662How do I prevent double-spending scams?
If the fraudulent action is successful, the first transaction becomes invalid, and the attacker can spend the same crypto twice and commit fraud.Common Forms of Double-Spending Attacks 51% Attack: If a miner or mining pool controls more than 51% of the network’s computing power, they can theoretically control the order of transaction confirmations, enabling double-spending.Published on Jul 14, 2025Updated on Feb 3, 20262How do I enable camera and photo access to upload required documents?
Next, return to Privacy & Security, select Camera, and enable permissions for the OKX app.Huawei Open your phone's Settings > Apps > App Management > OKX > Permissions, then enable Storage and Camera permissions.VIVO Open your phone's Settings > Apps > App Management > OKX > Permissions > Set Camera and Photos & Videos to Allow full access, then complete the setup.Xiaomi Open your phone's Settings > App Settings > OKX > Permission Management > Set Camera and Photos & Videos to Always allow.Published on Jan 27, 2025Updated on Feb 1, 202611,588OKX Orbit FAQ
The OKX Orbit live streaming feature is currently being gradually rolled out. You can submit an application form to apply. Viewing live streams directly on the web is currently not supported. However, you can still watch them on the web by following these steps: 1. Open the live stream on the app, select Share 2. Copy the link, and then open it in your web browserQ: Where can I watch livestreams?Published on Mar 31, 2026Updated on May 25, 20266How do I check the P2P order completion rate?
Enter into the P2P trading page from the home page Load the Profile page and find the Completion rate in the Info sectionOn the web Open the official website > select Buy Crypto > P2P trading > My profile > look for the Total completion rate to view.Published on Jul 10, 2025Updated on May 14, 202627Options trading FAQ
RFQ trades history is also streamed via Telegram channel: OKX Liquid Marketplace TradeHow do I access my options trade history (Private)? Head over to Assets > Order center > Trading account history. To learn more on what's Options trading is all about, visit here.Published on Nov 19, 2024Updated on Feb 9, 20264Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on May 13, 202611,575How can you protect yourself from a phishing attack?
A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on Aug 17, 2023Updated on Apr 17, 20263,750What's OKX Card?
You can use the OKX Card anywhere Visa or Mastercard is accepted: Physical stores while traveling Hotels, restaurants, and airline bookings International websites and online services The OKX Card also supports Apple Pay and Google Pay for easy contactless payments.Published on Mar 24, 2026Updated on May 14, 202693