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How do I reset Two-factor authentication (2FA)?
method If you don't remember password, can't login: Please follow here to reset both your password and two-factor authenticationOn the web If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication In Unable to verify?Published on Sep 15, 2023Updated on Jun 1, 20266,331How do I buy Bitcoin with Mercado Pago?
It's also a good idea to enable two-factor authentication for an added layer of security. Are any fees associated with buying Bitcoin with Mercado Pago on OKX? While our P2P Trading doesn't charge a fee for buying Bitcoin, there may be fees associated with purchasing Bitcoin with Mercado Pago on our platform. These fees may include Mercado Pago fees for processing the payment.Published on Mar 12, 2024Updated on May 29, 202623How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 29, 20264,198How do I change my authenticator app?
For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on Sep 11, 2023Updated on May 29, 20264,424How do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continue You'll receive an email/SMS confirmation upon successfully changing your phone numberI can't log in to my account You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.Published on Sep 7, 2023Updated on Jun 2, 202614,768How does the P2P marketplace ads recommendation logic work?
The factors are determined in the following sequence: Merchant tier (Diamond > Super > Lite) > quality of merchant > price of ad > ad creation time1. What are the factors that affect the quality of merchants?Published on Aug 24, 2023Updated on May 29, 202625Introduction to proportional copy trading
The specific recommendation logic is as follows: Smart recommendation multiplier = correction factor * min{Copy trader’s account USDT equity, maximum copy trading amount} / trader's account USDT equity. Minimum smart recommendation multiplier: correction factor = 0.5 Maximum intelligent recommendation multiplier: correction factor = 1.Published on Apr 4, 2023Updated on May 29, 202659What could be the reasons behind the failures of my futures copy trades?
Due to market fluctuations and factors like market depth, in some cases when the market experiences extreme volatility, our system may be unable to close copy trade positions due to price limit rules or other factors. In these cases, we’ll notify copy traders by email and in-app notification to manually close their position.Published on Sep 1, 2023Updated on May 29, 2026204Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on Sep 15, 2023Updated on Jun 2, 2026687Crypto available for withdrawal FAQ
Factors such as your account history, deposit method, and amount can affect whether a hold is triggered and how long it lasts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on May 29, 20263,695Why didn't the TP/SL execute at the set price?
This can be due to various factors such as the trigger price type, order type, market conditions, order book depth, order quantity, and available margin. Below are the most common scenarios: Trigger price type mismatch A TP/SL order is only sent to the market after the trigger price is successfully met. OKX supports three trigger price types: Last Price, Mark Price, and Index Price.Published on Nov 13, 2024Updated on May 29, 202611How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on Mar 21, 2025Updated on May 29, 202634My mobile phone isn't working, what should I do?
To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 22, 2023Updated on May 29, 2026468How long does it take for a deposit to be completed?
The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees typically result in a higher processing priority by miners.Deposit verification method Number of confirmations: different tokens require a different number of confirmations for deposits to complete.Published on Oct 17, 2024Updated on Jan 1, 2026454Spot copy trading: lead trader FAQ
Promote real trading leadership: the capital invested by lead traders will factor into the ranking algorithm, boosting the rankings of those with higher capital input. Promote long-term stability: the duration of leading real trades will be factored into the ranking algorithm, resulting in higher rankings for traders with longer leading periods.8. What are the tips for new lead traders? Trading performance is paramount; win rate doesn't guarantee profitability.Published on Oct 18, 2023Updated on May 29, 202667