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Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on Jan 29, 2025Updated on May 29, 202649How do I conduct spot trading?
We currently support multiple spot trading zones, including USDT, TRY, and crypto. Spot markets operate 24/7 with real-time price updates, allowing you to trade at any time. Spot trade opening time for newly listed coins will be based on the official announcement.How do I conduct fund transfers? Before you start spot trading, you need to transfer funds from your funding account to your trading account.Published on Mar 20, 2023Updated on May 29, 2026216How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on May 29, 20261,004How do I determine my company type and understand which documents I need to prepare?
Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 2026148Travel Rule FAQ
You're required to connect your private wallet with OKX and conduct a signing to attest that you own the address.3. Why is my private wallet verification unsuccessful under the Travel Rule? Please ensure that the withdrawing address matches the address you are conducting the signature with. If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead.Published on Jul 20, 2023Updated on May 29, 2026815What attestation do we need to agree to when verifying as an institutional customer?
Applicant has conducted, and will conduct at all times hereafter, reasonable due diligence with respect to its activities and operations sufficient to support any Application Documentation provided by Applicant and the statements made herein.Published on Feb 5, 2024Updated on May 29, 2026132What can help prevent P2P crypto scams and protect my assets?
The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal. Don't rush into approving P2P transactions.Published on Sep 2, 2023Updated on May 29, 20261,466Why is my deposit/withdrawal suspended?
Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry. As such, we will regularly conduct thorough audits on project teams, operations, token transactions, and technology. Any tokens/crypto that fail to meet our standards will be delisted, and deposits will be disabled. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,049Why did I receive an OKX account closure email notification? What should I do?
Once the notification is sent, we'll give you a login grace period (the exact timeframe will be specified in the closure notification) during which you can log in to your account and complete the following: Withdraw your remaining funds: Use the on-chain withdrawal feature to transfer assets in your account to another wallet address or exchange account.Published on Apr 30, 2026Updated on Jun 4, 20266Why did I receive an OKX account closure email notification? What should I do?
Once the notification is sent, we'll give you a login grace period (the exact timeframe will be specified in the closure notification) during which you can log in to your account and complete the following: Withdraw your remaining funds: Use the on-chain withdrawal feature to transfer assets in your account to another wallet address or exchange account.Published on Apr 30, 2026Updated on May 29, 20261How do I complete additional verification?
Its purpose is to confirm whether you or your relatives hold public positions, such as: Government officials Military personnel Executives in state-owned enterprises Senior officials in international organizationsPublished on Nov 18, 2024Updated on May 29, 2026209How do I handle account restrictions on OKX?
If you encounter limited account functionality while using the platform, please refer to the following situations for resolution. If your account actions or transactions trigger the platform's risk control rules, it may result in partial or complete functionality restrictions. Please follow the prompts or contact customer support for assistance.Scenarios that trigger platform risk control rules1.Published on Mar 17, 2023Updated on Jun 2, 2026936P2P Beginner-friendly ads FAQ
You can contact your dedicated Merchant operations manager to apply. The platform will conduct a multi-dimensional review and provide a same-day response.Do beginner-friendly merchants charge fees? No. New customers trading with beginner-friendly merchants don't pay transaction fees.Are all merchants beginner-friendly merchants? No.Published on Aug 13, 2025Updated on May 29, 202654How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
We remind all users to stay vigilant and avoid engaging in the following types of high-risk trading activities.1. Ponzi scheme.1. What is a Ponzi scheme? A Ponzi scheme is a type of fraudulent operation that relies on funds from new participants to pay returns to earlier participants, rather than generating legitimate profits. It typically operates in a pyramid-like structure and is highly deceptive, concealed, and socially harmful.Published on Mar 17, 2023Updated on May 29, 2026530OKX P2P verified merchant service agreement
Your continued use of any of our Services and the Site following any such modification constitutes your acceptance of these modified terms. If you do not accept the revised terms of this Agreement, you should stop using the Services.2.Published on Sep 15, 2023Updated on Jan 28, 2026753